Terms & Condition

• A MAXIMUM OF EIGHT PASSENGERS ARE ALLOWED IN EACH CABIN.
• PLEASE MIND YOUR HEAD AND LIMBS WHILE YOU BOARD AND DEBOARD THE ROPEWAY.
• DO NOT STAND IN A MOVING CABIN.
• EMERGENCY CONTACT NUMBERS HAVE BEEN DISPLAYED INSIDE EVERY CABIN.
• PASSENGERS ARE REQUESTED TO BE COURTEOUS AND POLITE WITH ALL STAFF MEMBERS OF THE DHARAMSHALA SKYWAY.
• PASSENGERS THAT CAUSE ANY DAMAGE INSIDE THE CABIN WILL BE LIABLE FOR THE SAME.
• PETS ARE NOT PERMITTED ON THE ROPEWAY PREMISES.
• PEOPLE SUFFERING FROM INFECTIOUS DISASES ARE NOT PERMITTED ON THE ROPEWAY.
• PEOPLE SUFFERING FROM EPILEPSY, ACROPHOBIA, HEART DISASES OR EVEN PREGNANT WOMEN CAN TRAVEL AT THEIR OWN RISK.
• THE MANAGEMENT IS NOT RESPONSIBLE FOR THE LOSS/DAMAGE OF ANY PERSONAL BELONGINGS OF THE CUSTOMER.
• THE RIGHT OF ADMISSION IS RESERVED.
• PRIORITY WILL BE GIVEN TO WOMEN, CHILDREN & SENIOR CITIZENS.
• THE COMPANY RESERVES THE RIGHT TO FRISK ANY PERSON AND CHECK THEIR BAGGAGE FROM A SECURITY ANGLE.
• CARRYING OF ARMS, INTOXICANTS, EXPLOSIVES & INFLAMMABLE MATERIAL IS PROHIBITED.
• DHARAMSHALA SKYWAY IS COMPLETELY SAFE, HOWEVER IN CASE OF ANY FATAL INJURY COMPANIES LIABILITY IS RESTRICTED TO RS. 10 LACS ONLY PER PASSENGER.
• IN CASE OF THE COMPLETE STOPPAGE OF DHARAMSHALA SKYWAY SERVICE FOR ANY REASON FARE WILL BE REFUNDED WITHOUT ANY LIABILITY.
• IN CASE OF FIRE OR AN EMERGENCY, DO NOT USE THE ELEVATOR. PLEASE USE THE STAIRCASE AND EVACUATE TO THE SAFE AREA BY FOLLOWING THE EXIT ROUTE.
• YOU MAY REGISTER YOUR COMPLAINTS OR SUGGESTIONS IN THE REGISTER PROVIDED AT SECURITY DESK.
• IN UNLIKELY EVENTS / NATURAL CALAMATIES SUCH AS HIGH WINDS, LIGHTING, CLOUD BURST, THUNDERING OR EVEN SUDDEN STATE ELECTRICITY FAILURE IT MAY TAKE SOME TIME (15 MINS OR MORE) TO RESTART THE ROPEWAY SERVICES. IN SUCH SITAUTIONS PASSENGERS ARE REQUESTED TO BE PATIENT AND BE SEATED IN THE CABIN. IT IS IMPORTANT FOR THE SAFETY OF THE PASSENGERS. IN SUCH CASES, PASSENGERS ARE REQUESTED TO CO OPERATE WITH STAFF ON DUTY. REFUND OF TICKET TARIFF AT SUCH TIMES WILL NOT BE CONSIDERED.

Emergency Insturction

• DHARAMSHALA SKYWAY IS TOTALLY SAFE BUT IN CASE IT STOPS DUE TO POWER FAILURE OR TECHNICAL REASONS, PLEASE

• DO NOT PANIC & KEEP PATIENCE.
• COOPERATE WITH STAFF IN CARRYING OUT THEIR TASK.

THIS WILL HELP IN MINIMIZING DELAYS.

WE HAVE FOLLOWING STANDBY RESCUE DEVICES

• (A) DIESEL GENERATOR
• (B) DIESEL RESCUE ENGINE
• (C) IMMOOSE SS1 SYSTEM WITH INCLINED TRACK

• IN THE UNLIKELY EVENT OF SKYWAY NOT GETTING STARTED YOU WOULD BE RESCUED USING A MANUAL TYPE RESCUE SYSTEM. PLEASE REMEMBER FOLLOWING POINTS

• 1. ONE OPERATOR WILL COME TO EACH CABIN WITH RESCUE DEVICES. PLEASE FOLLOW HIS INSTRUCTIONS.
• 2. ONE PERSON WILL BE MADE TO WEAR SAFETY BELT AT A TIME. FASTEN THE SAFETY BELT PROPERLY WHILE GOING DOWN.
• 3. PRIORITY TO WOMEN, CHILDREN & SENIOR CITIZENS WILL BE GIVEN.
• 4. WHILE BEING LOWERED BY RESCUE ROPE, DO NOT LOOK DOWN, LOOK STRAIGHT.

NOTE:

RESCUE OPERATION CAN NOT BE CARRIED OUT SIMULTANEOUSLY FOR ALL THE CABINS. CABINS WILL BE TAKEN FOR RESCUE ONE AFTER OTHER, BE PATIENT AS IT IS A TIME-CONSUMING OPERATION.